Mystery Shopping

We have a team of highly trained Mystery Shoppers located across the Wales & the West. They match a wide range of profiles and are able to provide your company with a full customer experience evaluation.

Mystery shopping is the perfect tool for measuring how well your employees engage with customers in all touch points and what end users truly think of your product or service offering. Whether customers engage with you via retail, online or over the phone, we will provide you with the detailed feedback which will lead to greater customer satisfaction, sales and enhanced loyalty.​​​​​​​